My name is Eddie Willis and I'm the owner of 20/20 Window Cleaning  based in Mulberry, Florida.

I've been able to develop a loyal following of residential window cleaning customers due to a high demand for clean glass and proper care for the customer, but I'll touch more on that later. Right now I'd like to give you a little bit of background.

I grew up in Sebring, Florida and went to college in Troy, Alabama and Fort Worth, Texas. For ten years, I worked in the corporate sector as a business analyst for such companies as Wachovia Bankcard and The Home Depot.

Through the years I've learned a lot about customer service. Have you ever called or visited a business and been treated like a non-entity? It happens all the time, but not with us. Customer satisfaction is our primary goal, and I want your experience with us to be a pleasant one.

Making the transition to window cleaning was easy based on the fact that my research told me two things:

• People are looking for professional, trustworthy, customer oriented window cleaners who believe in doing quality work.

• And there aren't too many of those kind of window cleaners around.

So 20/20 Window Cleaning was born in 2004. Since that time the business has continued to grow both with residential customers and commercial accounts.

We continue to receive numerous referrals from satisfied customers, so I guess something's working. That's my story. Hopefully we'll see each other soon and you can tell me yours.